Shipping & Delivery

GENERAL CONDITIONS

  1. Packages are usually dispatched within 2 days after receipt of payment.
  2. Shipping fees include handling and packing fees.
  3. Goods are under the responsibility of the seller until actual delivery to the buyer.
  4. Delivery must be made within 30 days, otherwise customer may withdraw and the payment will be fully refunded on the account through which initial payment was made.
  5. We advise you to check your shipping address when order summary. In case of error on the shipping address, the shipping cost for a new shipment will be borne by the customer.
  6. Times indicated are approximate.
  7. In case of unusual delay, an email will be sent and you will be contacted by telephone.
  8. In no event Fat Wheel E-Bikes AU held responsible for any delay in delivery of the order.
  9. We disclaim any responsibility for delays due to strikes, natural disasters, etc.
  10. You must indicate on the delivery and form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damage, etc.). This verification is considered done when the purchaser or a person authorised by it, signs the delivery.



GUIDELINE ON SIGNING FOR A PACKAGE*

  1. INSPECT THE PACKAGE BEFORE SIGNING
    Carefully inspect the exterior of the package for any signs of damage such as tears, dents, or holes.
  2. DOCUMENT THE CONDITION
    Take photos of the package from multiple angles before opening it. If there is visible damage, make sure to capture this clearly in the photos.
    Make a note of any damages on the delivery receipt or electronic device provided by the delivery person. Be as detailed as possible.
  3. SIGN WITH CONDITIONS
    If the package shows signs of damage, sign the delivery receipt with a note stating “Subject to inspection” or “Damaged packaging, contents not inspected”.
    Retain a copy of the signed receipt with the note for your records.
  4. CHECK CONTENTS PROMPTLY
    Open the package as soon as possible after delivery to check the condition of the contents.
    If you find any damage, take photos of the damaged goods and the packaging.
*Please note: If these conditions are not met, we may not be able to assist in submitting a claim for damaged goods.

SHIPPING RATES (All territories excl Queensland)
Rate Typical Items
€10 / per order (upto 2kg) Small sized (Alarms, Lights & Bags)
€25 / per order (2.1-10kg) Medium sized items (Batteries, Tyres & Racks)
€75 / per order (10.1-25kg) Large sized items (Cargo Bike Trailers)
€150 / per order (25.1-35kg) XLarge sized items (Fat Wheel Bikes, City Bikes)
€190 / per order (+35kg) XXLarge sized items (Fat Wheel Trikes)
*For any shipping outside if these territories please contact us